Benefits of Implementing Electronic Workflows In Your Flight Department

In recent years, the industry has seen the potential positive impact of technology on flight departments, and many operators have made the move to an entirely paperless cockpit. Many aircraft are now equipped with in-flight Wi-Fi, and pilots have replaced their traditional binders with an Electronic Flight Bag (EFB) or an iPad. Seeing the success that pilots and crews have had, maintenance managers have begun to implement this technology into their operations.

 

The most common implementation so far has been the switch to paperless processes in the hangar. Taking traditionally tedious paper processes and making them electronic has provided significant benefits to operations around the world, including the elimination of duplicate work and improvement of efficiency. These digital processes are called electronic workflows. There are a wide array of major benefits when it comes to implementing electronic workflows in your operation. These are just a few:

 

  • Automation: The most obvious benefit is the elimination of tedious processes that often take up a majority of operators’ time. With an electronic workflow, you can identify repetitive tasks as well as those that consume a large portion of your time and leverage the system to do the work for you.
  • Predictive Analytics: Dashboards and reports consolidate system-wide data, allowing managers to make effective decisions about the future of the operation without spending hours or days gathering the data.
  • Integration: Electronic workflows generally utilize an API, which allows two different systems to communicate and share data with each other. Integrations allow flight departments to seamlessly share info between critical systems, like a scheduling software pushing aircraft times to a maintenance tracking system. This eliminates duplicate work and reduces potential errors. This is just one example, but API integrations have unlimited potential for reducing extra work in your operation.
  • Mobility and Connectivity: Almost everyone carries their phone with them wherever they go, and almost every pilot carries an iPad. This mobile capability allows operators to communicate and share information with their team instantly, providing the most up-to-date information on their fleet from anywhere with internet connection.

 

These are just a few of the benefits of implementing electronic workflows into your operation, but what are some real-world examples of these benefits? How will this actually improve my flight department?

 

  • Updating Maintenance Items: This historically tedious and time-consuming process can almost be eliminated using automation. Electronic workflows allow operators to “bulk-apply” mass amounts of matching data to maintenance items, such as hours, landings, dates, and even electronic signatures. This completely eliminates hours of handwriting and data entry.
  • QA Process: Every QA process faces their own unique challenges. Electronic workflows allow organizations to set up custom workflows, as well as manage security levels for various tasks. This customization allows operations to streamline their processes while keeping critical quality standards in place.
  • Creating and Storing Logbooks: Electronic logbook creation is one of the biggest benefits that operators are seeing across the industry. Electronic workflows allow operators to easily update maintenance items and create electronic logbook entries in minutes. For larger inspections, this process could take days if done manually. In addition to the time savings, you now have an electronic backup of your logbook entries. (For best practices on data backup, read this)

 

As you can see, electronic workflows have a wide variety of benefits and real-world applications that operators use every day.

 

Also remember, implementing an electronic workflow doesn’t have to be an overnight process. Start by implementing smaller components, such as process automation. Every operation has their best practices due to the unique challenges they face. Get a feel for how technology can improve your process, and you will begin to see endless opportunities for reducing manual labor, streamlining processes, and improving efficiency.

Why is it important to keep electronic backups?

For aircraft, the value is in the logbooks. If logbook entries are missing or lost, it can be almost impossible to know what maintenance has been performed on the aircraft, or if the aircraft is even airworthy. The aircraft can be grounded indefinitely, and operators often incur a heavy cost and time lost to reinstitute airworthiness.This also affects the aircraft’s resale value. If the aircraft’s history is unknown or missing info, the risk to a potential buyer is far too high, and the value of the aircraft decreases significantly. Whatever your maintenance tracking process entails, multiple backups are critical to protecting your aircraft’s value and the operation’s success.Here are a few simple ways that you can back up your files starting today:
  • Scan logbook entries: Scan each logbook entry you create after they’ve been signed. This will give a solid electronic copy of the physical logbook. Save as an image or PDF file for the most effective file size.
  • Store copies in cloud storage solutions and a local hard drive: Using services like Dropbox or Google Drive allow you to upload documents and access them from anywhere. The main benefit is that you’ll have access to them from anywhere as long as you have internet access. Keeping an electronic logbook copy on a local hard drive will ensure access without the need for remote access. Even storing a copy on a mobile device is good while traveling.
  • Create a physical copy: For operators creating paperless logbook entries, printing out a physical copy is recommended.
When relying on external vendors (i.e. maintenance tracking) for data storage, double check to make sure they’re doing everything possible to ensure the security and availability of your data. Ask the following questions when assessing providers:
  • What measures do you have in place to secure my data?
  • How do you back up my data? Do you have internal storage or only rely on outside vendors to store my data?
  • If your system goes down, how will I get access to my data?
  • Have you ever dealt with security breaches? How would you handle it if one happened?
If data security is important to you, then make sure all your requirements are met. Internal storage, top tier data security, and multiple backups are minimum requirements. It’s very common to see companies only relying on external storage vendors such as Microsoft Azure. These services are great, but can limit access to critical data if their service is interrupted or goes down. Dedicated in-house servers and geo-replication of data provide multiple ways of accessing data, ensuring your data is safe in any circumstance.

Lee Brewster joins Flightdocs as Director of Customer Solutions

BONITA SPRINGS, Florida – January 15, 2018 — Flightdocs, the leading provider of cloud-based aircraft maintenance tracking, compliance, and inventory management services today announced that Lee Brewster has joined the company as Director of Customer Solutions.

 

“Flightdocs is a dynamic and professional organization devoted to helping industry professionals,” Brewster said. “I couldn’t be happier about this exciting new opportunity with a rapidly growing company that shares my passion for an unwavering focus on its customer commitment.” She serves on the National Business Aviation Association (NBAA) Maintenance Committee and was most recently Product Sales Manager for FlightSafety International’s maintenance training programs. Brewster has nearly 20 years of industry experience.

 

“We experienced explosive growth in 2017 and expect similar results in 2018,” said Ted Rudich, Executive Vice President of Flightdocs. “Talented and seasoned professionals like Lee allow us to continuously exceed customer expectations in a fast-paced and evolving industry.”

 

About Flightdocs

Flightdocs provides mission-critical, cloud-based maintenance, compliance, and inventory management Software as a Service (SaaS) solutions to the aviation industry. The company’s solutions help aircraft owners and operators track and manage the maintenance and airworthiness of their aircraft, comply with rigorous safety rules and regulatory guidelines, reduce costs, mitigate risks, and minimize asset downtime. Flightdocs’ customers include Fortune 1000 corporate flight departments, air charters, air medical providers, fractional aircraft operators, government agencies, and regional carriers. Headquartered in Bonita Springs, Florida, Flightdocs has been serving the aviation industry for over 15 years.

Greg Diognardi Joins Flightdocs as Director of Customer Solutions

BONITA SPRINGS, Florida – January 9, 2018 — Flightdocs, the leading provider of cloud-based aircraft maintenance tracking, compliance, and inventory management services, today announced that industry veteran Greg Diognardi has joined the company as Director of Customer Solutions.

 

Greg Diognardi’s 30-year career in aviation started as a U.S. Air Force crew chief on the F-111E Aardvark. His private sector experience includes senior sales positions at CAMP Systems, Landmark Aviation and Standard Aero. He was also Director of Operations and Sales at Flightdocs from 2004 through 2009. “Flightdocs has gone through a massive transformation since I was here eight years ago,” Diognardi said. “I’m so impressed by its growth, its continued commitment to the customer and the Enterprise Platform. The company is now positioned as the industry leader in technology and customer support. It’s mind-blowing. I’m very excited to rejoin the Flightdocs team, and look forward to helping improve business aviation operations worldwide.”

 

“We are very happy to have Greg back on the team,” said Rick Heine, CEO of Flightdocs. “To support our continued growth, we are hiring for several key roles and Greg’s extensive industry experience and knowledge in maintenance management make him an excellent addition. His expertise will be leveraged for supporting our customer base, enhancing our product offerings, growing our market share and expanding into new segments of the industry.”

 

About Flightdocs

Flightdocs provides mission-critical, cloud-based maintenance, compliance, and inventory management Software as a Service (SaaS) solutions to the aviation industry. The company’s solutions help aircraft owners and operators track and manage the maintenance and airworthiness of their aircraft, comply with rigorous safety rules and regulatory guidelines, reduce costs, mitigate risks, and minimize asset downtime. Flightdocs’ customers include Fortune 1000 corporate flight departments, air charters, air medical providers, fractional aircraft operators, government agencies, and regional carriers. Headquartered in Bonita Springs, Florida, Flightdocs has been serving the aviation industry for over 15 years.

Press Release: Flightdocs Announces Strategic Growth Investment From Argentum

http://www.aviationpros.com/press_release/12379551/flightdocs-receives-10-million-strategic-growth-investment-from-argentum

 

BONITA SPRINGS, FL AND NEW YORK, NY – November 7, 2017

 

Flightdocs, a leading provider of cloud‐based maintenance, compliance, and inventory management Software as a Service (SaaS) solutions to the business aviation industry, today announced the close of a $10 million strategic investment from Argentum, a growth equity firm that partners with entrepreneurial owners to build industry leading B2B software and technology‐enabled services companies.

 

Recognized as a market leader in technology, innovation, and service, Flightdocs provides its software to Fortune 1000 flight departments, air medical service providers, air charter and fractional  aircraft  operators, regional airlines and law enforcement departments. Flightdocs software serves the mission critical need of helping aircraft owners ensure aircraft safety, comply with rigorous rules and guidelines imposed by global regulatory agencies, and improve operational efficiencies and aircraft availability.

 

“Since the 2016 introduction of our new cloud‐based platform (FD Enterprise), we have experienced tremendous growth in bookings and the number of aircraft enrolled on Flightdocs,” said Rick Heine,  Founder and CEO of Flightdocs.  “To support this growth, we have been continuously and aggressively investing in our business ‐ adding personnel, scaling our infrastructure, and accelerating our product  development efforts to ensure that our clients continue to receive the most innovative solutions and most responsive customer service and support in the industry.  Given Argentum’s extensive track‐record  supporting B2B enterprise software companies, particularly in the compliance and transportation sectors, we feel they are the ideal investment firm to partner with us and enhance these initiatives as we take  Flightdocs to the next level.”

 

“The  recent  release  of FD Enterprise  further extends Flightdocs’  technology leadership position in the business aviation market,” said Daniel Raynor, a Managing Partner of Argentum, who will join Flightdocs’  Board of Directors in connection with the investment.  “We are excited to support the Flightdocs team as  it continues to expand its  footprint in the aviation market through the development of market leading  products and the delivery of exceptional customer experiences.”

 

Chris Leong, Principal at Argentum, added, “We have been very impressed by what Flightdocs has achieved to date and look forward to partnering with Rick and his team for the company’s next phase of growth.” 

 

About Argentum

 

Argentum is a New York‐based growth equity firm that supports entrepreneurial owners in building industry leading companies. The firm partners with management teams of companies with revenues of $5 to $30 million to provide capital to accelerate growth, fund acquisitions or generate shareholder liquidity.  Since raising its first fund in 1990, Argentum has invested in over 80 companies and supported over 200 add‐on acquisitions in software, technology‐enabled services, and business services. 

 

About Flightdocs

 

Flightdocs provides mission‐critical, cloud‐based maintenance, compliance, and inventory management  Software as a Service (SaaS) solutions to the aviation industry.  The company’s solutions help aircraft  owners and operators track and manage the maintenance and airworthiness of their aircraft, comply with rigorous safety rules and regulatory guidelines, reduce costs, mitigate risks, and minimize asset downtime. Flightdocs’  customers include Fortune 1000 corporate  flight  departments, air charters, air medical providers, fractional aircraft operators, government agencies, and regional carriers. Headquartered in  Bonita Springs, Florida, Flightdocs has been serving the aviation industry for over 15 years.

Flightdocs and The Independence Fund

This 4th of July as we celebrate our independence, Flightdocs Inc., is pleased to extend its commitment to our nations wounded warriors through The Independence Fund.  The mission of the IDF is to give severely wounded service members back the freedom of mobility.  By providing all-terrainwheel chairs to combat amputees and continued support to the caregivers of those wounded heroes, The Independence Fund is pivotal in rejuvenating the mind and soul of those who’ve paid freedoms price.  

 

mobile-chair-banner1-1024x440

 

To date, Flightdocs has donated a total of 7 all-terrain wheel chairs and the most recent donation this year goes to an Air Force veteran of 13 years.   We feel obligated to give back to the community and we’re honored to align with a truly selfless organization such as the Independence Fund.

To learn more about the Independence Fund and donation opportunities please visit:
independencefund.org

Have a Safe and Happy 4th of July!

FD News: Firehawk Helicopters Selects Flightdocs, Inc.

 FD Logo.png                        FH.jpg

Firehawk Helicopters Selects Flightdocs for Maintenance and Inventory Management Software Solution.
2017 HAI Convention, Dallas, Texas – March 6, 2017

Florida-based Flightdocs Inc., a global provider of aircraft maintenance and inventory management software, is pleased to announce that Firehawk Helicopters has selected Flightdocs as a holistic solution for improving maintenance tracking, inventory, and forecasting. Headquartered in Leesburg, Florida with a Western operations base in Boise, Idaho, Firehawk operates 9 Sikorsky Black Hawks, both the S-70 and UH-60 and 5 Airbus H125 Astar helicopters.  Firehawk is the most experienced operator of the Black Hawk in aerial firefighting, heavy lift, film and TV, and R & D flight testing.

 

Bart Brainerd, President of Firehawk Helicopters, reported that “We spent a significant amount of time analyzing different options available for maintenance and inventory management software, and we are pleased to announce our decision to partner with Flightdocs. With a fleet of 14 aircraft, 65 employees, and 2 different bases, we were searching for a platform that would give us real-time insight into our operation and would help streamline our daily processes and tracking.  The Flightdocs HMX platform is extremely powerful and easy to use.  This will bring significant efficiencies into the operation.  In addition, Flightdocs is the only solution available that is built and supported in the United States. The Flightdocs customer support was a key differentiator in our decision.  Their commitment to customers has been evident in their evolution as a company and growth of their customer base, and we look forward to a successful long term partnership.”

 

Rhiannon Silvashy, VP of Sales at Flightdocs, said “We are very happy to announce this partnership with the Firehawk Helicopters team. With the release of Flightdocs HMX, our product, service, and pricing is positioned perfectly to support operations like Firehawk. Maintenance planning, work orders, compliance, inventory and purchasing are fully integrated, and included under one subscription. It’s giving customers the ability to manage their maintenance from start to finish, in real-time, with an easy to use web and mobile interface. The HMX platform gives us great flexibility, and allows us to track any type of aircraft, with custom configurations, including the Black Hawk platform. We love expanding our reach to new operations, and are excited to support Firehawk Helicopters into the future.”

 

For more information, please contact:

 

Greg Heine
COO, Flightdocs, Inc.
239-390-3199
gheine@flightdocs.com

FD News: Flightdocs, Inc. and AMRG Announce Partnership

 

FD Logo.png               AMRG
 Flightdocs and Air Medical Resource Group Sign Deal for Maintenance Management Software and Custom Development Projects.
2017 HAI Convention, Dallas, Texas – March 6, 2017

Florida-based Flightdocs, Inc., a global provider of maintenance and inventory management software solutions, announces deal with Air Medical Resource Group (AMRG), a leading provider in air medical services.

 

The contract covers the maintenance tracking management for the AMRG fleet of over 95 aircraft including Hawker Beechcraft King Air, Eurocopter AS350 and EC130, Bombardier Learjet, Hawker Beech 400, and Pilatus PC-12 models. AMRG will utilize the Flightdocs Enterprise Inventory and Purchasing platform to manage requisitions, purchasing, component tracking and logistics for its 11 companies, at over 70 locations in the US. In addition, Flightdocs will provide custom development on 2 projects for AMRG, including an Aircraft Status Dashboard to be used by AMRG Dispatchers, and a Multi-Level Requisition Management System to be used by the AMRG procurement and finance teams.

 

Nathan Word, VP of Maintenance at AMRG, said “We are happy to announce a partnership with Flightdocs to support our maintenance, purchasing and inventory management. We spent over a year vetting different options, and found that Flightdocs was the only solution on the market that met all of our needs. The platform is extremely intuitive, and provides our users with a powerful web and mobile interface to manage all facets of our fast-paced and growing operation. Their 24/7 US based support team was another major factor in our decision to go with Flightdocs. With so many locations, and around the clock operations, having instant access to support at all times will be a huge benefit.”

 

James Croxford, Director of Finance at AMRG, added “Throughout the selection process, we were searching for a provider that could help us streamline requisition and purchasing processes across our 11 companies. Flightdocs was able to deliver a customized, real-time, web-based solution for our organization. Our company is growing quickly, and it was important for us to choose a solution that would continue to evolve into the future. Flightdocs stood out from the other providers throughout the process. They are an established company, growing at a fast pace, and have the knowledge, infrastructure, and resources in place to create fully customized solutions for our organization.”

 

Greg Heine, COO at Flightdocs said “We are very happy to have AMRG on board with us at Flightdocs. With the release of Flightdocs Enterprise and HMX™ in the last year, our solutions are more powerful than ever before, and are creating massive efficiencies for small and large fleet operators alike. We have invested heavily into our technology and continue to grow our

 

US based development team. By doing so, we have carved out a unique place in the industry. Updates to the system are going out on a weekly basis, delivering constant enhancements and new features to our customers. Simultaneously, we are able to provide custom solutions to operations like AMRG, that require unique and specialized tools to manage their operation more effectively. We look forward to this new partnership and are excited for what the future holds for both of our organizations.”

 

For more information, please contact:

 

Greg Heine
COO, Flightdocs, Inc.
239-390-3199
gheine@flightdocs.com

Data Security and Multi-Factor Authentication with Flightdocs

The security of your personal and professional information is more important than ever. Reports of hacks, data breaches and identity theft are in the news daily. Flightdocs has always kept the security and accessibility of our customer’s data as a top priority, and that continues today.

We’ve just released Multi-factor Authentication (MFA) to Flightdocs Enterprise. MFA is an extra layer of security that ties your mobile device to your user account. Upon initial login a verification code will be sent to your cell phone via text message and this code will be required to complete the login process. Simply put, even if your password is stolen your account will remain secure.This measure is simple to implement, easy to use, and will keep your account protected.

 

First things first – the setup.

 

Sammy Flyer

1. As an admin, navigate to Workforce > Users and select the user you want to setup with MFA.  Click “Edit” from the actions dropdown in the top right, and it will take you to the screen below.  Select the “Mobile” option for MFA Mode (You can also use Email for MFA, but Mobile tends to be the preferred option.) and enter in the Mobile Phone Number for the device you wish to have linked to your account.

 

 

Client Login

2. Once MFA has been activated your all set.  From www.flightdocs.com login as normal. 

 

 

iPhone Notification

3. After entering your user name and password a verification code will be immediately sent to your mobile device via text message. 

 

 

Code Enter

4. Once received, enter the Flightdocs verification code into the login screen and your done – nothing to it. 

 

Flightdocs MFA is simple to implement and easy to use.  If your login credentials are compromised, fear not.  MFA will notify you that someone other than you is attempting access your information, therefore, allowing you to take immediate action.   If you have any questions don’t hesitate to give us a call at 1-800-747-4560 or send an email to customerservice@flightdocs.com.

Video: Introducing Flightdocs Enterprise

Over the last few years we have been developing a system that is truly a game changer for complete maintenance management.  We’ve listened to our customers, analyzed where the industry is heading, and put together a platform that maximizes visibility, efficiency, and effectiveness throughout your operation. Make the move to Enterprise today. Visit flightdocs.com/contact to reach out to our team to learn more about Enterprise and how you can get started on the new platform.

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