data management

Manual vs Automated: How data entry methods & errors affect your flight department’s operations

The eSignature is an acceptable method of compliance not only for the Federal Aviation Administration (FAA), but for all branches of the United States Federal Government and regulatory bodies around the world. The acceptance of the eSignature coupled with the operational adoption of technology and web-based applications, has seen a surge in opportunities for a more streamlined and efficient workflow.

Manual vs automated


This approach to workflow completion and compliance allows many organizations to utilize it in such a way that it
increases accountability and oversite, while at the same time decreases the intrusion into a technician’s time. The primary way that this occurs is through the reduction of data redundancy. When you do not have to duplicate your work efforts time and time again, you save time not only on thedata entry, but also measures that allow for data correction.

The two most common type of errors are transcription and transposition.

  • Transcription errors are when the data is entered incorrectly such as typos, repetition of words or phrases, and deletion or omission of words. Fortunately, we have spell check, however, traditional spell check doesn’t like many of the technical terms used in aviation, and sometimes a simple letter change can change the whole word.
  • Transposition errors are what happens when you get your numbers mixed up. Did that result in you overflying? Did you schedule maintenance earlier than is prudent? Did you miss a critical inspection?

Two of the most straightforward ways to reduce Error Introduction is to reduce data redundancy and to incorporate Operational Automation.

In most operations, there are many positions where data redundancy is a way of life. People must fill out the same paperwork multiple times, entering and re-entering the same data different times in multiple places repeatedly. Every time you re-enter data into a new place, you introduce the opportunity for error. Many operations have incorporated templates to reduce the amount of typing, which reduces the amount of opportunities for error introduction. The templates help, however when you type the same thing over and over, you now must remember everywhere you entered that data and in the case an error was introduced, you now must find each entry and verify the accuracy. What if you miss one? What if you messed up in a different way on each entry? Utilizing copy and paste helps, but that doesn’t always work depending on the software you are using and what if you copy and paste the error over and over?

Leverage technology! Use systems and services that reduce data entry redundancy, streamline your operations, allow you to enter the data in one place and disseminate across multiple usages. This singular location for data entry:

  • Allows the effective implementation of eSignature
  • Simplifies quality checks and corrects errors
  • Secures the historical record
  • Eliminates the need for paper and space to store boxes and boxes of records – saving you thousands in operational costs.

So why use an e-Signature?

The easiest answer is because you can! The FAA, EASA, Transport Canada, along with a host of other regulatory authorities allow it and have issued documentation on how to implement and utilize in your operations. The regulatory bodies along with service providers have worked to come up with systems and processes that are not only effective in the authentication of the user, but also streamline the work flow.

A requirement of an effective eSignature implementation is the ability to preserve the “paper” trail in a digital world. To implement the eSignature and be compliant there must be a trail, a historical record of what was done, who signed it, and in what manner. Every time something is signed off, the record must stand in that same state, errors and all. You must have the paper trail. With eSignature, you have the historical data and the paper trail. However, this time you don’t have to redo every piece of paper to correct an error. Depending on your provider, you should be able to error correct an entry within 10 minutes or less, saving you time, money, headache, and reducing the chances of introducing new errors through redundant work.

So how do you implement an eSignature into your operations? The best way is to find a partner who has the technology and has already developed the tools. Ensuring that the tools not only meet the regulatory requirements, but also are in step with the latest technological advances and standards for eSignature deployment.

Think about using the eSignature for your log book entries, check lists, work orders – anything in your operations where it is important to know who did the work and is confirming it was done correctly. Use the eSignature for internal compliance, for program compliance such as your SMS programs, maybe ISBAO, ARGUS. Think about where could you utilize this tool to streamline your operations and effectively document your workflow.

The possibilities for implementation are endless, and the value added to your work day by streamlining the paperwork associated with an effective aviation operation, is priceless.

For more information on eSignature, watch this on-demand webinar!

Data Security and Multi-Factor Authentication with Flightdocs

 

 

The security of your personal and professional information is more important than ever. Reports of hacks, data breaches and identity theft are in the news daily. Flightdocs has always kept the security and accessibility of our customer’s data as a top priority, and that continues today.

We’ve just released Multi-factor Authentication (MFA) to Flightdocs Enterprise. MFA is an extra layer of security that ties your mobile device to your user account. Upon initial login a verification code will be sent to your cell phone via text message and this code will be required to complete the login process. Simply put, even if your password is stolen your account will remain secure.This measure is simple to implement, easy to use, and will keep your account protected.

 

First things first – the setup.

 

Sammy Flyer

1. As an admin, navigate to Workforce > Users and select the user you want to setup with MFA.  Click “Edit” from the actions dropdown in the top right, and it will take you to the screen below.  Select the “Mobile” option for MFA Mode (You can also use Email for MFA, but Mobile tends to be the preferred option.) and enter in the Mobile Phone Number for the device you wish to have linked to your account.

 

 

Client Login

2. Once MFA has been activated your all set.  From www.flightdocs.com login as normal. 

 

 

iPhone Notification

3. After entering your user name and password a verification code will be immediately sent to your mobile device via text message. 

 

 

Code Enter

4. Once received, enter the Flightdocs verification code into the login screen and your done – nothing to it. 

 

Flightdocs MFA is simple to implement and easy to use.  If your login credentials are compromised, fear not.  MFA will notify you that someone other than you is attempting access your information, therefore, allowing you to take immediate action.   If you have any questions don’t hesitate to give us a call at 1-800-747-4560 or send an email to customerservice@flightdocs.com.

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